FAQ of the most secure safe in Vienna

A Tresor am Schottentor safe deposit box is an individually secured container in a high-security vault to which only the customer and, if applicable, an authorized representative (partner) designated by the customer have access.

Valuables or personal items that you do not wish to keep at home can be stored in a safe deposit box.
Tresor am Schottentor’s safe deposit boxes are protected against unauthorised access by various levels of physical and digital security. The boxes are physically stored in a modern vault and delivered to you on demand by a robotic system in the privacy of your own room.

Compared to traditional bank safe deposit boxes, a safe deposit box at Tresor am Schottentor is convincing because anyone can open an account with us, regardless of their banking relationship. Furthermore, your safe deposit box can be insured up to €1 million and is completely independent of bank opening hours. At Tresor am Schottentor you have unlimited access to your safe deposit box 24 hours a day, 7 days a week.

If you want to keep your valuables safe, a safe deposit box at Tresor am Schottentor is a reliable solution. It effectively protects your valuables from theft and burglary. In Austria alone, approximately 58,000 burglaries were registered in 2023. Especially during the holiday season and the dark winter months, when the risk of burglary increases, it makes sense to take extra precautions. In a safe deposit box, your valuables are not only protected, but also insured for 5,000 euros, which can be adjusted to 1 million euros if necessary. At Tresor am Schottentor you have unlimited access to your safe deposit box 24/7.

Compared to a safe at home, a safe deposit box at Tresor am Schottentor offers significant advantages: Home safes often offer limited security and can be forced open in the event of a break-in. In addition, the cost of safe deposit box insurance is generally higher than for a safe deposit box at Tresor am Schottentor.

Typically,
the following items are stored in the safe deposit boxes at Tresor am
Schottentor:

• Jewelry
• Precious metals
• Cash
• Confidential documents
• Deeds and wills
• Securities
• Passports
• Coins and stamps
• Spare keys for home or office
• USB sticks and hard disks
• Hardware wallets or cold wallets for cryptocurrencies
• items of sentimental value

In order to rent a safe deposit box at Tresor am Schottentor, we need your personal information as required by the contract and a copy of an official photo ID. (A passport is required for non-Austrian citizens). Your personal data will be treated by us with the greatest possible security in accordance with the General Data Protection Regulation (DSGVO). Laws have changed in recent years and there are no longer any anonymous safe deposit boxes; every safe deposit box is registered with the Austrian authorities.

For security reasons, the Tresor am Schottentor safe deposit box is connected to our system and cannot be removed.

No. Your safe deposit box is a private matter. Neither the government nor any other authority has access to it. The only exception is if there is a court order, such as in a criminal case.

With their safe deposit boxes, banks no longer have the right offer for customers. On the one hand, the number of safe deposit boxes has been minimized due to branch closures, and on the other hand, bank opening hours severely restrict the use of safe deposit boxes. At home, there is not only an increased risk of burglary and robbery, but also the possibility of fire or water damage. A safe deposit box at Tresor am Schottentor is therefore the safest and most practical alternative. Although it is rare, banks can also go bankrupt, such as Euram Bank recently or Bank Mattersburg some time ago. In both cases, customers lost access to their safe deposit box overnight.

In the event of late payment, you will receive a payment reminder from Tresor am Schottentor by e-mail. If the tenant does not fulfill his obligations at the end of the contract within six weeks despite a written request (e.g. return of the keys or payment of outstanding amounts), 24h Safe GmbH is entitled to open the safe deposit box at the expense of the tenant in the presence of notaries. It may satisfy its claims from the contents of the safe deposit box in accordance with the provisions on the sale of pledges. The opening and sale of the safe deposit box shall be recorded, and any unsold or surplus goods shall be kept in safe custody or taken into court custody. This right shall remain in force even if keys or access media are lost.

Yes, a security deposit of €250 is required when signing a rental contract. Tresor am Schottentor will return the deposit in full once you have cancelled your safe deposit box and returned it in good condition.

Tresor am Schottentor has an emergency power supply adapted to the current conditions. In the event of a power failure, it is guaranteed that the process started at the safe deposit box can be completed. Depending on the duration of the power failure, further access may be affected.

Please mention the discount code or show the voucher to our employees before signing the contract so that the appropriate discount can be applied to your safe deposit box.

It is not necessary to renew your safe deposit box contract, as the rental agreement is for an indefinite period of time. At the end of the minimum term, the contract automatically continues unless terminated by either party.

To cancel your safe deposit box at Tresor am Schottentor, you must note the type of contract: If your rental contract has a minimum term of one year, you can terminate it at the end of the minimum contract term with one month’s notice at the end of each calendar quarter (31.03., 30.06., 30.09., 31.12.). If your safe deposit box is a contract with a minimum term of one month, you can terminate it at the end of any month without observing a notice period.

In both cases, the termination will be effective as soon as you return all keys and access devices to our employees at Tresor am Schottentor.

Once Tresor am Schottentor has been notified of the death of a tenant, Tresor am Schottentor will only allow access to the relevant safe deposit box on the basis of a decision by the relevant probate court or on the basis of the certificate of inheritance. If more than one tenant has access, Tresor am Schottentor can only block access on the basis of a court order.

The need to store important documents, valuables such as jewelry, gold or cash in a secure location such as a safe, vault or safe deposit box has been growing for some time. Banks are no longer able to offer customers a suitable service in the form of safe deposit boxes. On the one hand, the number of safe deposit boxes has been minimized due to branch closures, and on the other hand, bank opening hours restrict your access. At home, there is not only an increased risk of burglary and robbery, but also the possibility of fire or water damage. A safe deposit box at Tresor am Schottentor is therefore the safest and most practical alternative.

Our safe deposit boxes can be used to store items such as Documents, cash, securities, jewelry, precious metals, data backups and items of sentimental value. Hazardous materials, dangerous goods, and items whose possession, use, or storage is prohibited by law (e.g., weapons law, narcotics law, atomic energy law, war weapons control law) are excluded from safe deposit box storage.

In the event of an insured loss in your safe deposit box, our insurance company will require you to provide detailed documentation of the items stored in the safe deposit box. It is therefore advisable to photograph all the items stored in your safe deposit box at Tresor am Schottentor and to keep any invoices relating to the contents.

Any adult over the age of 18 can rent a safe deposit box at Tresor am Schottentor. You do not need to be an Austrian citizen.

Yes, you can rent a safe deposit box together with your business partner or spouse at Tresor am Schottentor.

In order to rent a safe deposit box, we need to verify your identity. To verify your identity, you must present an official photo ID (passport, driver’s license, identity card). International Tresor am Schottentor customers can only identify themselves with a valid passport. Business customers must provide an excerpt from the company register and the identity of the owner or authorized signatory.

As a customer of Tresor am Schottentor you have unlimited and barrier-free access to your safe deposit box 24 hours a day, 7 days a week, 365 days a year. You can access your safe deposit box as often as you like.

After signing a rental contract for a safe deposit box at Tresor am Schottentor, you will receive instructions on how to use our service and from then on you can store and retrieve items in your safe deposit box as often and whenever you want. The presence of one of our employees is no longer required.

The deposit for your safe deposit box and the rent for the first year or month must be paid when you sign the rental agreement. The rent for the safe deposit box can be paid by cash, credit card or debit card. Subsequent box rentals may also be paid by direct debit or wire transfer.

At Tresor am Schottentor there are 5 different safe deposit box sizes. All boxes have the same footprint of 24 x 36 cm. For comparison, an A4 sheet of paper is 21×30 cm. You can choose between 5 different box heights: 5-8-11-17-23cm. The total weight per box must not exceed 20 kg. For more information on our safe deposit box sizes and prices, click here.

There is a basic insurance of €5,000 for each safe deposit box. Tresor am Schottentor offers the option of higher insurance up to € 1 million. The cost for this is 0.18% / year. For example, additional insurance for your €100,000 safe deposit box costs €180 per year.

You always have unrestricted access to your safe deposit box at Tresor am Schottentor, even in the event of a financial and/or banking crisis or other crisis such as Corona.

Each customer receives two keys for their safe deposit box. If one key is lost, the lock must be replaced in your presence. If both keys are lost, we must forcibly open the safe deposit box in your presence and replace the lock. We do not have a third party or master key to the safe deposit boxes. In both cases, it is necessary for us to establish your identity. You are responsible for the costs incurred.

If you use your debit or credit card to access the safe and lose it, you must contact your bank. If you use an access card from Tresor am Schottentor to access your safe deposit box, you must contact us. In this case, you will receive a new access card for your safe deposit box. We will need to verify your identity. You are responsible for the costs incurred.

If you have forgotten the PIN to your safe deposit box, contact us and make an appointment at Tresor am Schottentor. Once we have verified your identity, we can help you create a new PIN. Please bring an official photo ID with you to Tresor am Schottentor. You will be responsible for any costs incurred.