FAQ of the most secure safe in Vienna

A safe deposit box at Tresor am Schottentor is a private, secure metail container in a high-security vault. Only you, and if you choose an authorized partner, can access it.
You can store valuables or personal items there that you do not want to keep at home.

The boxes are protected by several layers of physical and digital security. They are kept in a modern vault and brought to you by a robotic system, in a private room.

Unlike at a bank, anyone can rent a safe deposit box with us, no matter which bank they use.
Your box can be insured up to €1 million, and you have access 24 hours a day, 7 days a week.

If you want to keep your valuables safe, a safe deposit box at Tresor am Schottentor is a reliable solution. It effectively protects your valuables from theft and burglary. In Austria alone, approximately 58,000 burglaries were registered in 2023. Especially during the holiday season and the dark winter months, when the risk of burglary increases, it makes sense to take extra precautions. In a safe deposit box, your valuables are not only protected, but also insured for 5,000 euros, which can be adjusted to 1 million euros if necessary. At Tresor am Schottentor you have unlimited access to your safe deposit box 24/7.

Compared to a safe at home, a safe deposit box at Tresor am Schottentor offers significant advantages: Home safes often offer limited security and can be forced open in the event of a break-in. In addition, the cost of safe deposit box insurance is generally higher than for a safe deposit box at Tresor am Schottentor.

Typically,
the following items are stored in the safe deposit boxes at Tresor am
Schottentor:

• Jewelry
• Precious metals
• Cash
• Confidential documents
• Deeds and wills
• Securities
• Passports
• Coins and stamps
• Spare keys for home or office
• USB sticks and hard disks
• Hardware wallets or cold wallets for cryptocurrencies
• items of sentimental value

In order to rent a safe deposit box at Tresor am Schottentor, we need your personal information as required by the contract and a copy of an official photo ID. (A passport is required for non-Austrian citizens). Your personal data will be treated by us with the greatest possible security in accordance with the General Data Protection Regulation (DSGVO). Laws have changed in recent years and there are no longer any anonymous safe deposit boxes; every safe deposit box is registered with the Austrian authorities.

For security reasons, the Tresor am Schottentor safe deposit box is connected to our system and cannot be removed.

No. Your safe deposit box is a private matter. Neither the government nor any other authority has access to it. The only exception is if there is a court order, such as in a criminal case.

Bank safe deposit boxes often no longer meet customers’ needs. There are fewer boxes because many branches have closed, and strict banking hours limit when you can access your valuables. At home, there is a higher risk of burglary or robbery, and also of fire or water damage.

A safe deposit box at Tresor am Schottentor is therefore a safer and more practical alternative. It is independent of the banking system, so you still have access even if a bank fails. In recent years, some banks have gone bankrupt and customers suddenly lost access to their safe deposit boxes from one day to the next.

If payment is late, you will receive a payment reminder by email from Tresor am Schottentor.

If, despite a written request, the renter does not meet their obligations within six weeks after the end of the contract (for example, returning the keys or paying outstanding amounts), 24h Safe GmbH is entitled to open the safe deposit box at the renter’s expense in the presence of witnesses. It may satisfy its claims from the contents of the box in accordance with the rules on the sale of pledged items. A record must be made of the opening and the sale; any items not sold or excess items must be stored securely or placed in official/court custody. This right also applies in the event of loss of keys or access media.

Yes, a security deposit of €250 is required when signing a rental contract. Tresor am Schottentor will return the deposit in full once you have cancelled your safe deposit box and returned all keys and access devices.

Tresor am Schottentor has an emergency power supply adapted to the current conditions. In the event of a power failure, it is guaranteed that the process started at the safe deposit box can be completed. Depending on the duration of the power failure, further access may be affected.

Please mention the discount code or show the voucher to our employees before signing the contract so that the appropriate discount can be applied to your safe deposit box.

It is not necessary to renew your safe deposit box contract, as the rental agreement is for an indefinite period of time. At the end of the minimum term, the contract automatically continues unless terminated by either party.

To cancel your locker at Tresor am Schottentor, you must take your contract type into account:

• Minimum contract term of one year: You may terminate the contract after the minimum term has expired, giving one month’s notice, effective at the end of a calendar quarter (31 March, 30 June, 30 September, 31 December).
• Minimum contract term of one month: You may terminate the contract after the minimum term has expired, effective at the end of any month, without observing a notice period.

In both cases, the termination becomes effective once you have personally returned all keys and other access instruments provided to you to Tresor am Schottentor.

Once Tresor am Schottentor has been notified of the death of a tenant, Tresor am Schottentor will only allow access to the relevant safe deposit box on the basis of a decision by the relevant probate court or on the basis of the certificate of inheritance. If more than one tenant has access, Tresor am Schottentor can only block access on the basis of a court order.

In recent years, burglaries have increased, so more people want a truly secure place for their valuables and important documents. Traditional bank safe deposit boxes often rely on older security systems and can only be accessed during limited banking hours, which reduces both security and convenience.

At Tresor am Schottentor, your valuables are stored in a modern high-security vault with advanced protection and 24/7 access, making it a safer and more practical alternative to keeping items at home or in a conventional bank box.

Our safe deposit boxes can be used to store items such as Documents, cash, securities, jewelry, precious metals, data backups and items of sentimental value. Hazardous materials, dangerous goods, and items whose possession, use, or storage is prohibited by law (e.g., weapons law, narcotics law, atomic energy law, war weapons control law) are excluded from safe deposit box storage.

In the event of an insured loss in your safe deposit box, our insurance company will require you to provide detailed documentation of the items stored in the safe deposit box. It is therefore advisable to photograph all the items stored in your safe deposit box at Tresor am Schottentor and to keep any invoices relating to the contents.

Any adult over the age of 18 can rent a safe deposit box at Tresor am Schottentor. You do not need to be an Austrian citizen.

Yes, you can rent a safe deposit box together with your business partner or spouse at Tresor am Schottentor.

In order to rent a safe deposit box, we need to verify your identity. To verify your identity, you must present an official photo ID (passport, driver’s license, identity card). International Tresor am Schottentor customers can only identify themselves with a valid passport. Business customers must provide an excerpt from the company register and the identity of the owner or authorized signatory.

As a customer of Tresor am Schottentor you have unlimited and barrier-free access to your safe deposit box 24 hours a day, 7 days a week, 365 days a year. You can access your safe deposit box as often as you like.

After signing a rental contract for a safe deposit box at Tresor am Schottentor, you will receive instructions on how to use our service and from then on you can store and retrieve items in your safe deposit box as often and whenever you want. The presence of one of our employees is no longer required.

The deposit for your safe deposit box and the rent for the first year or month must be paid when you sign the rental agreement. The rent for the safe deposit box can be paid by cash, credit card or debit card. Subsequent box rentals may also be paid by direct debit or wire transfer.

At Tresor am Schottentor there are 5 different safe deposit box sizes. All boxes have the same footprint of 24 x 36 cm. For comparison, an A4 sheet of paper is 21×30 cm. You can choose between 5 different box heights: 5-8-11-17-23cm. The total weight per box must not exceed 20 kg. For more information on our safe deposit box sizes and prices, click here.

There is a basic insurance of €5,000 for each safe deposit box. Tresor am Schottentor offers the option of higher insurance up to € 1 million. The cost for this is 0.2% / year. For example, additional insurance for your €100,000 safe deposit box costs €200 per year.

You always have unrestricted access to your safe deposit box at Tresor am Schottentor, even in the event of a financial and/or banking crisis or other crisis such as Corona.

Each customer receives two keys for their safe deposit box. If one key is lost, the lock must be replaced in your presence. If both keys are lost, we must forcibly open the safe deposit box in your presence and replace the lock. We do not have a third party or master key to the safe deposit boxes. In both cases, it is necessary for us to establish your identity. You are responsible for the costs incurred.

If you use your debit or credit card to access the safe and lose it, you must contact your bank. If you use an access card from Tresor am Schottentor to access your safe deposit box, you must contact us. In this case, you will receive a new access card for your safe deposit box. We will need to verify your identity. You are responsible for the costs incurred.

If you have forgotten the PIN to your safe deposit box, contact us and make an appointment at Tresor am Schottentor. Once we have verified your identity, we can help you create a new PIN. Please bring an official photo ID with you to Tresor am Schottentor. You will be responsible for any costs incurred.